Thank you for shopping at PetMedStore.com!

We are the USA based Veterinarian and Pet health care specialist providing you the best prices and quality pet health products available. Providing efficient service is a our first priority. If you have questions, or concerns about the products we sell, or would like to give any suggestions   or feedback to us, please email us at help-desk@petmedstore.com or fax at 1 (866) 589-6128

Low Price Guarantee: We match or beat competitor's prices at the time of ordering.*

(*Applies only to companies in the U.S. selling EPA/FDA approved products.)

EPA/FDA Product

We only ship U.S. FDA/EPA approved products.

Order

  • Orders can be faxed. Click here to get an ORDER FORM  and fax to 1 (866) 589-6128

  • We also have a toll free order line: 1-800-308-4109 (Between 7 AM and 6 PM PST Mon-Fri and Between 7 AM and 2 PM PST Sat).

Order Cancellation

To Cancel an order a fee of 10% of the order total will be charged.

Privacy

We sincerely respect your privacy, We have an established Privacy Policy which governs how we handle all data that we receive.   We will secure and protect all information you give us during your transaction, unless it is required by law.   We will neither sell nor otherwise share any of your or your pet's private information with anyone for any reason.

Security

Our Shopping cart is guaranteed to be safe and secure.  All online transactions are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

Payment Options

VISAMasterCardAmerican ExpressDiscover Pay Pal

We accept the following credit cards: VISA, MasterCard, American Express, Discover and Pay Pal. All prices are in US dollars.

Returns

Returns may be made within 30 days of purchase. Unopened and unused product may be returned.  We recommend returning items in a secure box and insured for your protection.

Items returned will be subject to a charge of 10% of the product cost. Shipping charges are non refundable.

Note: We'll refund the shipping cost if the return is a result of our error.

We cannot accept returns of opened items or items returned more than 30 days after purchase date.

 

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